FAQ

No. Standard delivery is free on every order going to a United States address.

A refund can be asked for up to 30 days after delivery, on anything unworn and unwashed that still has its tags and its original packaging. Gift cards, custom orders and final sale purchases sit outside that, and the Refund and Return Policy lists the rest.

By email, at support@yukoito.com. The support desk is open Monday to Friday, 9 AM to 5 PM Central Time.

It reaches you by email the moment your order ships. A carrier can need 48 to 72 hours to log the first scan, so the link may look empty before then.

Count on 7 to 11 business days altogether: 1 to 3 business days while the order is prepared, then 6 to 8 business days with the carrier. An order placed before 5:00 PM Central Time joins that business day's preparation, and all of these are estimates.

Yes. Write to support@yukoito.com and a swap can be arranged inside the 30 days after delivery, though a delivery fee may apply.

Once your return has been inspected and approved, the money goes back to the original payment method inside 10 business days. A bank or card issuer can add a few days of its own, so email support@yukoito.com if 15 business days pass with nothing showing.

Write to support@yukoito.com with your order number and ask for a return authorization, then wait for it before posting anything. After a change of mind the postage is yours to cover, while a faulty, damaged or incorrect item travels back on a prepaid label.

Email support@yukoito.com with the order number, adding photographs where there is damage. An inquiry with the carrier follows, and you pick a replacement or a refund once it closes. A parcel already recorded as Delivered is no longer our responsibility if it disappears after that.

Inside 2 hours of checkout, yes: email support@yukoito.com. Once an order has been processed, neither a change nor a cancellation is possible.

Email support@yukoito.com inside 7 days of delivery, sending your order number and photographs. We replace it or refund it, whichever you would rather, and the return postage costs you nothing. A report later than 7 days after delivery cannot be accepted.

Our checkout is built for United States addresses. Write to support@yukoito.com before ordering from anywhere else and we will tell you what can be arranged.

The ways to pay are shown at checkout, all of them charged in US dollars. Checkout pages are encrypted, and the full card number is never visible to us. The Payment and Security page goes into more detail.

No. A PO Box, an APO, FPO or DPO military address and any restricted area are all beyond what our carriers reach, so please enter a street address at checkout.