Shipping policy

Shipping cost

Standard delivery is free on every order to an address in the United States. At checkout the rate reads Free Standard Delivery, $0.00. Which carrier brings your parcel depends on where it is going and what is inside it.

Delivery times

  • Daily cut off: 5:00 PM Central Time; orders placed before it enter preparation the same business day
  • Preparing your order: 1 to 3 business days until the carrier collects it
  • On the road: 6 to 8 business days
  • Start to doorstep: 7 to 11 business days

Business days are Monday through Friday; weekends and public holidays do not count. Every number here is an estimate, not a commitment: weather, a busy season or a backlog at the carrier can each add time. If your order runs past these windows, we email you.

Tracking your order

A tracking number is sent by email as soon as your order leaves us. Carriers can need 48 to 72 hours to log their first scan, so a tracking link may show nothing on day one.

Editing or canceling an order

Preparation starts quickly, so a new address or a cancellation needs to reach support@yukoito.com within 2 hours of checkout. Once an order has been processed, it can no longer be changed or canceled.

Addresses we cannot ship to

Our carriers do not deliver to PO Boxes, military mail (APO, FPO or DPO) or restricted areas. Please give a home or workplace street address at checkout.

Undeliverable parcels

A delivery can fail because the address was incomplete or incorrect, or because the carrier could not reach the door. Such parcels often travel back to our facility, and we write to you to arrange a second attempt, which may carry a fee.

Once a parcel shows Delivered

Everything ships to the address given at checkout, and while a parcel is in transit the risk of loss sits with us. Once the carrier records it as Delivered, Yukoito cannot be held liable for it being stolen or going missing from the address. If a doorstep is not safe where you live, keep an eye on the tracking and bring the parcel in quickly.

Lost or damaged parcels

Write to support@yukoito.com with your order number when tracking stops moving before delivery, or when a parcel arrives damaged; for damage, attach photos of the item and its packaging. We open an inquiry with the carrier, and once it confirms the loss or the damage you receive a replacement or a refund to your original payment method, whichever you prefer.

Updates to this policy

Timelines and carriers change, and this policy changes with them. The version on this page is the one in force.