Refund policy

Return window

A refund can be requested within 30 days of the day your order is delivered.

Items we cannot accept

  • Clearance and final sale purchases
  • Custom made and personalized orders
  • Gift cards
  • Intimates and swimwear once the hygiene liner has been removed or disturbed

Start with an authorization

Every return starts with an email to support@yukoito.com. Where the request is approved, we reply with a return authorization, the instructions to follow and the address for that parcel. Anything that arrives without an authorization will not be accepted.

Condition of returns

Items must come back unworn, unwashed and unaltered, in their original packaging, with every tag attached. An item marked by makeup, deodorant or perfume, or carrying pet hair, has been used and cannot be refunded. Keep your order confirmation or another proof of purchase. A return that misses this standard may be declined, and a declined return travels back to you at your expense.

Shipping a return

Orders go out from our fulfillment facilities, so the address in your authorization is the only valid destination for a return. A parcel marked Return to Sender, or posted back to the address it shipped from, cannot be matched to a refund, so none is issued for it.

Who pays the postage depends on why the item is going back:

  • Change of mind: the postage is yours to pay. We can email you a label and take its cost off your refund, or you can send it with a carrier of your choice. Choose a tracked service either way, since an untracked parcel that goes astray cannot be found again.
  • Faulty, damaged or wrong items: tell us within 7 days of delivery, as the next section explains, and your return label is prepaid and free.

Faulty, damaged or wrong items

Check everything as soon as the parcel is open. If an item is faulty, damaged or not what you ordered, email support@yukoito.com within 7 days of delivery with your order number and photos of the problem. Once we have reviewed the photos, a replacement or a refund follows, whichever you prefer; nothing is deducted, and the return costs you no postage. Reports made more than 7 days after delivery cannot be accepted.

Exchanges

For a different size or color, email support@yukoito.com within 30 days of delivery and we will arrange the swap. A delivery fee may apply to the replacement.

When refunds arrive

Returns are inspected once they reach our facility, and we email you the outcome. An approved refund reaches your original payment method within 10 business days of that inspection. Your bank or card issuer may need longer before it shows on a statement; if 15 business days pass with nothing showing, write to support@yukoito.com and we will follow it up.

Questions about a return

Email support@yukoito.com. Our support team works Monday to Friday, 9 AM to 5 PM Central Time.